STOMAX GOLD SHIPPING POLICY

DOMESTIC SHIPPING (UNITED STATES)

Shipping Methods and Timeframes

• FREE Standard Shipping: Throughout the United States
• Average delivery time: 5-7 business days
• Holidays and Sundays are not counted in delivery timeframe
• Please note that delivery may take longer depending on circumstances

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Restrictions

We currently ship to all 50 U.S. states and U.S. territories. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Tracking Your Order

You can track your package by:

• Logging into your account on our website
• Contacting our customer service team

Delivery Issues

If you have not received your order within the estimated delivery timeframe, please check your tracking information first. If there appears to be an issue, please contact us at [email protected] or call +1(857)340-6112.

INTERNATIONAL SHIPPING

We currently do not offer international shipping. We exclusively serve the United States market.

SHIPPING DELAYS

Please note that delivery times may be affected by:

• High order volumes during promotional periods
• Severe weather conditions
• Carrier delays
• Holidays and weekends

We are not responsible for shipping delays caused by circumstances beyond our control.

DAMAGED OR LOST PACKAGES | PAQUETES DAÑADOS O PERDIDOS

Damaged Items | Artículos Dañados

If your package arrives damaged, please:

1. Take photos of the damaged package and products
2. Contact us at [email protected] within 48 hours of delivery
3. Keep all original packaging materials until the claim is resolved

Si su paquete llega dañado, por favor:

1. Tome fotografías del paquete y productos dañados
2. Contáctenos a [email protected] dentro de las 48 horas posteriores a la entrega
3. Conserve todos los materiales de empaque originales hasta que se resuelva la reclamación

Lost Packages | Paquetes Perdidos

If your tracking information shows that your package was delivered but you have not received it:

1. Check with neighbors and your building management (if applicable)
2. Contact the carrier with your tracking number
3. If you cannot locate your package, contact us within 7 days of the expected delivery date

Si su información de seguimiento muestra que su paquete fue entregado pero no lo ha recibido:

1. Verifique con vecinos y con la administración de su edificio (si corresponde)
2. Contacte al transportista con su número de seguimiento
3. Si no puede localizar su paquete, contáctenos dentro de los 7 días posteriores a la fecha de entrega esperada

RETURNS AND REFUNDS

Please refer to our separate Return & Refund Policy for information about returning shipped items.

CONTACT US

If you have any questions about our shipping policy, please contact us:

• Phone: +1(857)340-6112
• Email: [email protected]
• Address: Baxter Parkway, Deerfield, IL 69915-4825